Shipping & Returns

 

Order Processing:

Orders are processed within 1-2 business days and tracking information will be provided via e-mail with shipping details.

 

 

MrAmusement.com is an online store only.  We have been in business online since 2002.  EMAIL US AT sales@mramusement.com FOR A PROMPT RESPONSE

 

 

 

We accept and process online orders 7 days per week; however we do not accept phone calls outside of normal business hours, Eastern Standard Time. Monday through Friday.

Our shopping cart is secure.  When you place an order, your credit card information is placed on our billing page; you will notice a lock in the bottom right corner of the page. This lock indicates a secure encrypted page.

Your credit card is never sent out on ANY EMAIL.  We are very serious about protecting our customer’s private information!

 

Shipping

We ship Monday through Friday, excluding holidays, to street addresses within the United States. Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. We apologize for any inconvenience this may cause.

If you have questions about your order, email us at info@mramusement.com

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


 Shipping Costs

 Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express). Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 Questions About Your Order?

 If you have questions about your order or a product, Email us at info@mramusement.com. Our support staff is available to assist you Monday - Friday.

 DAMAGED OR DEFECTIVE ITEMS

In the case of items damaged during shipment, please immediately contact our customer care department at info@mramusement.com

 

Returns Policy
You may return most new, unopened items within 10 days of delivery for a refund.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Shipping and handling costs, gift box costs and other charges are non-refundable.

 

ORDER CANCELLATIONS AND RETURNS
Once an order has been processed, (boxed with shipping label) it cannot be cancelled.  Expedited orders will not be cancelled due to rush shipping.  

 


If a return is made, it is subject to a 25% restock fee plus our shipping cost we paid to ship the order to you.  The customer has to pay the return shipping cost.

 

We have a 14 day return policy subject to the restock fee and our actual shipping costs to you.  Please let us know within 7 days of receipt of order concerning any shipment claims or need for return shipments.  Any return must be back in our offices within 14 days after you received the shipment.  A return authorization number RA# is required for all returns.  Please email us for your return.

 

Credit will not be given for items returned without prior approval.

Returns

 

If there is damage, it will be deducted from your return.  You must notify us by email at info@mramusement.com

 

If you provide incorrect 'ship to address information, phone number, or if the shipment is refused or returned to us for any reason, this is the responsibility of the customer that has placed the order, and it also is subject to a return fee of 50%. 


UNAUTHORIZED RETURNS: Refused Shipments
Any return that we have not been contacted to issue a "Return Authorization" number will be subject to a 50% return-restock fee.   We do not reimburse shipping charges.

If we sent an incorrect item, there is no restock charge.

If you return damaged products you agree to NO CREDIT BACK TO YOUR CREDIT CARD.

 

Damaged Shipment

 

In case of damage, notify us by email, leaving your phone number so we may return your call.  Please keep all packaging and damaged contents until we notify you to dispose of it, UPS or the US Postal Service will pick up the entire contents and will need to inspect the damage.   We cannot replace your order due to damage if you dispose of the original packaging, box, packaging materials and shipping label with tracking number.  Please keep all boxes, packing and contents.

You must notify us of damaged or lost merchandise within 24 hours of delivery.  
We may require digital photos for insurance purposes.
1) We require a letter signed and dated stating your receiving damaged merchandise or lost merchandise.
Please describe your damage and if it is repairable.  
2) Include your invoice number
3) Tracking number
4) Date you received the shipment.  
You may mail it to the above address
Any item returned to us must have a return authorization number or it will not be accepted.
All returns pertaining to damage must be back in our offices within
7 business days of the date your received the shipment.

 

 

 

INTERNATIONAL RETURN POLICY

 All orders shipped internationally are final sale.